Trainee Service Advisor – Jaguar Land Rover
Aberdeen
£Competitive + Bonus + Excellent benefits
Driving Licence Essential
Peter Vardy Ltd is a young, innovative, and fast paced, family run company – here to push boundaries to ensure we remain the best at what we do – selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.
We have an exciting opportunity for a Trainee Service Advisor to join our Jaguar Land Rover Front of House team. We are looking for someone who has experience working in a busy customer facing role, has the willingness to learn and great team working skills. Full in-house training will be provided through the Peter Vardy Academy alongside manufacturer training to become Jaguar Land Rover accredited.
Our Service Advisors are an important component that works as a link between our guests and our workshop. It’s a tricky role, where one foot is in the engine room and the other foot is in the showroom. From welcoming guests, you’ll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job. Along the way, you’ll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape. It’s all about giving our guests peace of mind. You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.
Day to day duties of a Service Advisor
- Greeting our guests in an enthusiastic and positive manner
- Handle inbound and outbound bookings for service and vehicle repairs
- Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities.
- Provide a thorough and accurate explanation of all additional work recommended and accurate solutions.
- Selling additional products and services.
- Preparing and presenting invoices and obtaining payment
- Liaising with workshop and bodyshop to progress work through the system
- Handling customer feedback and complaints and ensuring them we can solve any issue
- Maintaining customer database and records accurately. Ensuring compliance with all aspects of Data Protection.
- • Maintaining the reception area to a high standard, ensuring displays, prices, etc are current.
- Maintain and develop knowledge of vehicle service, repair and warranty policies and product changes
What we are looking for:
- Current experience working in a customer facing role
- Exceptional customer service skills
- Willingness to learn and push yourself
- Self motivated and passionate
- Excellent communication skills
- Ability to multi-task within a busy environment
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Strong admin and computer skills
What’s in it for you the Peter Vardy difference!
- 30 days holiday rising with length of service
- Excellent earning potential, your in control!
- World class training delivered by the PV Academy to enhance your career
- Employee discounts & lease cars options through the PV Cares scheme
- High Flyer Incentives – would you like to win a trip to Vegas?
- Generous Colleague Referral Scheme
- Subsided uniform provided
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre – MOT & In house counselling services
- Colleague events – Family Fun Day, Annual ball, Christmas party - yes we like to have fun!
If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon